Last updated: 03-10-2025
Orders, Prices & Taxes
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Prices are in EUR. Within the EU, prices include VAT (if applicable). Outside the EU, prices exclude VAT; import duties/taxes may apply and are paid by the customer.
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Free shipping: EU only. Outside the EU, shipping is calculated at checkout.
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Orders ship with tracking; risk passes upon delivery to the address provided.
Right of Withdrawal (EU consumers)
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EU consumers may withdraw within 14 days from delivery, without reason.
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To exercise, contact us via the contact form. Send goods back within 14 days after notifying withdrawal.
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Return shipping: paid by you (except DOA/defective on arrival).
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Refund includes product price and any standard outbound shipping (if paid), within 14 days of receiving the return or proof of shipment.
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Items must be unused and in resaleable condition, with all accessories. Installed/modified electronic components may not qualify.
Returns & Exchanges (Non-EU)
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We voluntarily mirror a 14-day change-of-mind policy outside the EU under the same conditions.
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DOA/defective: we cover reasonable return costs or provide a prepaid label.
Warranty
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EU: statutory 3-year legal guarantee of conformity (repair or replacement first; otherwise price reduction or rescission).
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Non-EU: 2-year warranty against defects in materials/workmanship.
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Excludes misuse, incorrect installation, modifications, accidental damage, operation outside rated specs.
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Warranty service: contact us for RMA; we decide repair or replacement. We cover outbound shipping of the repaired/replacement item.
Installation & Safety
Our retrofit kits/boards are technical components. Follow documentation and safety standards. If unsure, use a qualified installer. We are not liable for damage from incorrect installation or incompatible parts.
Liability
To the maximum extent permitted by law, we exclude indirect or consequential losses. Nothing limits liability where not allowed by law.
Governing Law & Disputes
These terms are governed by [insert jurisdiction] law, without prejudice to mandatory consumer protections of your residence. EU consumers may use the ODR platform: https://ec.europa.eu/consumers/odr/